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Support
To get technical support please use the following contact information:
If you have found any problem with our software, please don't worry. Our mission is to serve our
customers. We want you to be happy with our products, and we concentrate all our resources
to achieve this goal. Please be confident that you'll never be alone with the problem.
However, before you ask us to help, please do the following:
- Try to re-install the program.
- It's possible that some of the program's files have appeared corrupt.
The setup program will replace only program files. All your data files, projects, etc. will
not be affected at all.
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- Try to read the Frequently Asked Questions section of the corresponded Product.
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Many people ask us questions. We sort them and place the most interesting to a FAQ.
Possibly, you'll find the solution for your problem there.
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- Try to install the latest version of the product.
- When we find a bug in a product we fix it as
soon as possible and make the fixed version available. When you have a problem it's likely that
someone else has already reported the same problem, and the fix is ready for downloading.
Please visit our Downloads
page to see what version is the latest.
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- If neither of the measures above has helped, write us a message with detailed description of the problem.
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Please don't forget to mention the
version of the product and the Operating System that your machine is running. You could use our
Contact page to write us with your web-browser. We are glad to
do our best to help you and to advance our products the way to suit your needs better.
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Support
